Adaptable Support Ltd

Contact Us

Please contact us using your preferred method via the details below. One of our friendly team will be more than happy to help.

Enquiry Form

Please complete the form below and one of our team will respond to you as soon as possible. If your enquiry is urgent please contact us via telephone.

FREQUENTLY ASKED QUESTIONS

01.  Should I contact a specific person to talk about my care or support needs?

All of our team in the office will be happy to discuss your needs. Our Registered Manager is Katy Booth-Young who will be more than happy to give you a call or come out to see you should your prefer. The important thing is that you contact us as soon as possible so that we can discuss your requirements and ensure you are in receipt of the right services. 

02.  Will I always have the same Care/Support Worker?

Absolutely, this is something we pride ourselves on. We introduce you to a small team of our Care/Support Workers who will remain your consistent faces. We avoid as much as physically possible sending someone to you who you have never met before. Introductions and shadowing are completed between you and your existing team should a new worker ever be required. 

03.  How much will it cost me?

Costs vary dependant upon the service you require. We are open and honest about our prices up front during our initial consultation and nothing would be implimented without you being happy and in agreement with the cost of the service. Please contact us for a personalised quote.  

04.  Are there any services you don't provide?

Unfortunately yes there is. Some of this is because Health and Safety Legislation prohibits us and some of it is because it would be more appropriate for other services or professionals to help.

Services Adaptable Support Ltd can not provide;

• Assistance with wounds – including the cleaning and dressing of.
• Lifting and moving in excess of their personal ability.
• Changing curtains, lightbulbs or cleaning windows.
• Lifting or moving heavy furniture or other items.
• Complete DIY Tasks.
• Provide any continence aids or specialist equipment – including things such as wheelchairs and bath aids.
• Provide a babysitting service.
• Be substituted for an Educational Setting/Service.
• Write or sign your will or make any benefit applications on your behalf.
• Manage your finances or make financial decisions on your behalf.
• Provide clinical advice and guidance on medication and health concerns.
  
  

If you feel that you require support in any of those listed above, we can signpost you to the most relevant service for advice. If you are unsure on whether your care/support worker can support you with a task, not already mentioned in your care/support plan, then please call one of our team who will be more than happy to help.

05.  What do I do if I want to make a complaint or pass on a compliment?

We believe that if a client wishes to make a complaint or register a concern, they should find it easy to do so. We welcome complaints and consider them an opportunity to learn, adapt and improve in order to deliver a better service.

If you have any concerns or comments about your service that you would like to discuss informally you can contact the Registered Manager. You can discuss your concerns over the telephone or if you would prefer, a home visit can be arranged.

If you wish to make a formal complaint about your service or to escalate a concern to a senior manager please contact the Registered Manager. Complaints can be made by telephone or in writing or we would be happy to visit you at home if this is preferred. Within 48 hours of your complaint being received you will receive a letter confirming what action will be taken and the timescale in which you can expect a full response to your complaint. We aim to fully investigate and responded within 28 days.

If you wish to make a complaint externally you can contact the Adult’s Team at the Local Authority, Blackpool Council on 01253 477592, or if you require the Children’s team their number is 01253 477299.

We also welcome positive feedback about your service. Please contact your Registered Manager. All compliments are recorded and passed on to the staff members involved in delivering your service.